Is vandervan legit? Reviews and what to expect

Who you are selling your van to

Vandervan is a direct van buyer. You start an enquiry with the registration, provide the van's details and discuss the sale with the team before arranging collection. The site records 10,123 vans bought, 1,000+ business customers and a network of 4,000+ dealers. Those figures describe different things: vans bought, business customers and the dealer network. Keep that distinction in mind when reading the website. The van does not have to be running to make an enquiry. Vandervan buys vans with mechanical problems, non-runners and crash damage, including Cat S and Cat N. Give an accurate description of your own van so the discussion concerns its actual condition. You can also raise outstanding finance and missing paperwork at the enquiry stage. If you are comparing buyers, ask each one who is buying the van, who will collect it and when payment takes place, then keep its answers with the offer details.

Read the named seller stories

• Paul Mcguire's Google review describes a quick valuation and selling his van the next day. Read it as his account of that sale; arrange a collection date for your own van with the team.
• James Blakeley's review describes booking collection and being paid on the spot. Vandervan's payment timing is collection day, before loading, so that is the point to have clear in your arrangements.
• Josh Day's review concerns selling a US import camper van. His story is about that particular vehicle and offer; it cannot establish what another owner's van will be worth.
• The site's review line is 4.8 from 1,240 Google & Trustpilot reviews. Read the individual comments as well as the combined figure, and look for the parts of the selling process you want to understand.

From an enquiry to an agreed collection

Every enquiry begins with a reg. Give the mileage, van type and condition, then explain relevant faults and the paperwork available. If the van is a non-runner, say where it is and whether it can roll. A garage diagnosis can help describe a mechanical failure, but you can enquire without one. Tell the team when the cause is unknown rather than guessing. Once you have discussed the van, agree the price and collection arrangements with the team. Collection can be as soon as the next day; confirm the appointment for your own sale before making plans around it. Vandervan collects from home, work or a garage. If a garage has the van, speak to it about access and release arrangements as well. Ask any remaining questions before collection, including what documents to have ready and how outstanding finance will be handled.

What to have clear before handover

Keep a written note of the agreed collection details and your questions about payment or paperwork. If the van's condition changes after the enquiry, tell the team before the appointment. A description made while it was running needs updating if it has since broken down or been dismantled.

Decide using the details of your sale

Reviews can help you understand what other sellers experienced, while your own decision needs the details for your van. Read the proposed sale information and ask for clarification of anything you do not understand before accepting it. Consider the valuation alongside collection, payment timing and any finance settlement. If you still need the van for work, confirm when you will stop using it and how that fits with replacement transport. You can request a valuation for a van at home, at work or at a garage without driving it elsewhere. Vandervan does not charge fees for its buying service, and collection from those locations is free. Ask about any separate charges you already owe a garage so those are included in your plans. Keep the records of your sale and DVLA notification together after the handover.

Questions